The personal information we collect about you
If you are enquiring to rent holiday accommodation we will collect the minimum information needed to meet your needs. This will usually include your name, contact details, payment details and any specific requirements needed to customise your holiday. If you sign up to our mailing list we will collect your name, postal address and /or email address, together with your agreement to receive communication from us. This consent can be removed at any time simply by sending an email to firstname.lastname@example.org requesting your removal. If you are a supplier to Carr Mount Estate Ltd then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship. If you are a business customer of Carr Mount Estate Ltd, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.
How we store, use and share your personal information
We collect, store and use your personal data as described above for our legitimate business interests, so that we can meet your immediate and any potential future rental bookings or enquiry needs. This storage and use of your personal information allows you to be contacted about current booking and enquiries, and also allows us to contact you with offers, upcoming events, opportunities and developments which may arise in the future, we do not believe that this storage will unduly prejudice your rights or freedoms.
We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between Carr Mount Estate Ltd its commercial suppliers and customers. We don’t believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.
All other users of our sites and services
We collect, store and use your personal information for the following purposes;
- To make the sites available to you
- To provide any services that you request
Sometimes, our use of your personal information is for the purposes which are ancillary to the provision of the sites and services, or which are desirable to make them operate more efficiently. In those circumstances, we have a legitimate business interest in handling your personal information and do not believe this storage and use of your personal information will unduly prejudice your rights or freedoms. The relevant circumstances are;
- Detecting and preventing fraud
- Keeping our websites, products and IT systems secure
- Ensuring that our own processes, procedures and systems are as efficient as possible
- Analysing and enhancing the information we collect
- Determining the effectiveness of our promotional campaigns and advertising; and
- If you have joined our mailing list and have given your consent, contacting you (by any means) with products and services we think may be of interest to you
In some, limited, circumstances we need to handle your personal information in a certain way to be able to comply with our legal obligations – for example; if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as tax and national insurance legislation relating to payment of personal service company contractors and immigration law.
We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However no single individual will be identifiable from the anonymised details we collect for these purposes.
How we might otherwise share your personal information and who we share it with
We will disclose your personal information under the following circumstances;
- Third party service providers. When we share information with third party service companies for them to facilitate or to provide services on our behalf. This will include;
- IT support services
- Third party service providers who track our customers use of the sites and our services for us
We employ comprehensive, reasonable and appropriate security measure to protect against the loss, misuse and alteration of personal information we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption) Please note that no transaction over the internet can be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
Complaints, questions and suggestions
For assistance with all queries regarding our processing of personal information please contact email@example.com If you have any complaints, questions or suggestions about our sites or services, please contact us at firstname.lastname@example.org In the European Economic Area, you may also make a complaint to our supervisory body for data protection matters (the information commissioner’s Office in the UK) or seek a remedy through local courts if you believe your rights have been breached